This content was subject to assurance by SGS Italia S.p.A. (14 March 2014).

Dealer and service network

The Group considers our dealer network to be a key business partner: they represent an important direct link between the Group and its customers.

The dealer network plays an important role in creating and enhancing customer satisfaction. Through the skill and expertise of our dealership personnel, the Group can maintain an open and trusted relationship with the owners of our vehicles. To this end, extensive and varied training is offered not only to expand the skills of those working within the dealer network, but also to foster their involvement in building the Group’s success and competitive position in the marketplace.

We also work with them to implement several initiatives aimed at increasing their awareness on sustainability issues and reducing the environmental footprint of sales and service activities, while reducing related operational costs.