This content was subject to assurance by SGS Italia S.p.A. (14 March 2014).

Vehicle quality

To reflect its strong commitment to global vehicle quality, the Group has established a goal of achieving the top quartile competitive position for the vehicle portfolio based on relevant benchmark data in each region by 2020.

Fiat Group’s commitment to customers is focused on delivering world class quality in all markets and all vehicle segments. To ensure a stronger, worldwide quality organization, the Group’s Head of Quality is a member of the Group Executive Council (GEC) and reports directly to the Fiat S.p.A. Chief Executive Officer (CEO). The GEC is responsible for reviewing the operating performance of the businesses, setting performance targets, making key strategic decisions and investments for the Group and sharing best practices. Each of the four operating regions, EMEA, NAFTA, LATAM and APAC, has its own quality department that reports to the global Head of Quality, as well as to the respective region’s President and CEO.